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Dudu29382261cf9p
Participant
April 13, 2023
Answered

Disable(off) "Attach a Link" button permanently

  • April 13, 2023
  • 7 replies
  • 13347 views

Hi ,

Seems that after latest update the Disable "Attach a Link" turn on agian after closing acrobat reader while before once it was off it was off even when closing and opening the acrobat reader once agian , basicly now the user needs another click to send the attachment ... anyone got a solution for this issue? is there away to set the button off permanently ? 

 

Thanks,

David.

    This topic has been closed for replies.
    Correct answer Meenakshi_Negi

    Hi  Dudu29382261cf9p and Austin29396234i7sk,

     

    Thank you for your patience so far.

     

    To send the PDF as an email attachment, disable the "Send link in attach to email (Sign-in required)" option in Acrobat Preferences.

    Go to Edit > Preferences >  Email accounts on a Windows machine in Acrobat or Acrobat Reader. For Mac, Application Preferences > Email accounts.

    Refer to the screenshot attached below:

     

    Thanks,

    Meenakshi

     

     

    Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

     

     

    7 replies

    B
    BRENDA33790327ykh7
    Participant
    November 22, 2023

    Absolutely agree!  This is ridiculous having to reset preferences every time Adobe opens.  This isn't the 1970's.   When is the fix coming?????

    R
    Rolanda317304485fqf
    Participant
    August 23, 2023

    None of the suggestions worked for me, so I called the customer service number.  The gentleman showed me how I could go back to the classic view that we all know and love.  

    Go to MENU (3 lines at tope left)

    In dropdown menu midway down Click on DISABLE NEW ACROBAT

    It will tell you you need to restart Acrobat - Click Restart

    And BOOM...you have the old view with the envelope to send attachements as .pdf and not that link that is driving everyone crazy!!!!!  

    Hope this helps!!!!!

      P
      Peggy33533162pwpi
      Participant
      November 10, 2023

      I jsut tried this and it still isn't working.  Ugh!

        Meenakshi_Negi
        Meenakshi_NegiCorrect answer
        Legend
        April 17, 2023

        Hi  Dudu29382261cf9p and Austin29396234i7sk,

         

        Thank you for your patience so far.

         

        To send the PDF as an email attachment, disable the "Send link in attach to email (Sign-in required)" option in Acrobat Preferences.

        Go to Edit > Preferences >  Email accounts on a Windows machine in Acrobat or Acrobat Reader. For Mac, Application Preferences > Email accounts.

        Refer to the screenshot attached below:

         

        Thanks,

        Meenakshi

         

         

        Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

         

         

          A
          Austin29396234i7sk
          Participant
          April 17, 2023

          Correct, looks like this worked for me.

           

          Thank you

          Meenakshi_Negi
          Meenakshi_Negi
          Legend
          April 17, 2023

          You are welcome!

          Let us know if we can be of any help.

           

          Thanks,

          Meenakshi

          Meenakshi_Negi
          Meenakshi_Negi
          Legend
          April 14, 2023

          Hi Dudu29382261cf9p and Austin29396234i7sk,

           

          Thank you for reporting this, and sorry for the inconvenience caused.

          We have contacted the Engineering team for more information and will get back to you soon.
          We appreciate your patience on this.

           

          Thanks,

          Meenakshi

          A
          Austin29396234i7sk
          Participant
          April 14, 2023

          Thank you, please let me know.

          Meenakshi_Negi
          Meenakshi_Negi
          Legend
          April 14, 2023

          Sure! You are welcome.

           

          Thanks,

          Meenakshi

          A
          Austin29396234i7sk
          Participant
          April 13, 2023

          I'm also having this problem as well as 3 other of my users.  Any fix from Adobe would great.

            T
            Tom294126186cmw
            Participant
            April 14, 2023

            Same issue here.  A fix would be most helpful. Thanks

            Meenakshi_Negi
            Meenakshi_Negi
            Legend
            April 13, 2023

            Hi Dudu29382261cf9p,

             

            Thank you for reaching out and reporting this.

             

            Would you mind sharing the screen recording of the workflow?

            Please share the Acrobat Reader and OS version on the machine.

             

            Thanks,

            Meenakshi

            JR Boulay
            Community Expert
            JR BoulayCommunity Expert
            Community Expert
            April 13, 2023

            [MOVED TO THE ACROBAT READER DISCUSSIONS]

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