Disapearing Top Bar

Question

Good day,

We’re running Adobe Acrobat Reader (64x-bit) Version 2022.003.20314. On Windows 11 64x PC, with all the latest updates installed.

When opening a PDF, it opens fine, and then for no apparent reason the top bar disappears (The part showing the file’s name, and below it with the menu bar showing File, Edit, View, Sign, Window and Help).

The Home/Tools menu remains there.

This is happening on 10x PC's, all of them have two screens (which I suspect is part of the issue).

I've tried the solutions on this answer with no luck:

https://community.adobe.com/t5/premiere-pro-discussions/top-of-window-disapeared-can-t-minimize-dual-monitors-no-longer-work/m-p/8267303#M38032

How do I go about resolving this?

AkanchhaS8194121 · Answer

Hi @Deon28419597dmet

Thanks for reporting this to us.

The screenshots shared above, the second one where Toobar shows fine, and the first one where it isn't, are they from the same computer or is it a scenario where it appears fine on one screen, but it doesn't on another one?

Right-click on the Toolbar and select the menu bar (F9) if it's selected or not.
If menubar appears for a sec on the first launch and disappears after that, then try this:

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

https://get.adobe.com/reader/enterprise/

Let us know if it works after reinstalltion.

Thanks,

Akanchha

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