Participating Frequently

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Display Issues with 24-bit Images in PDFs after Latest Acrobat Reader Update

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When opening a PDF with the latest version of Acrobat Reader (2025.001.20630),

I encounter display issues with images inside the PDF.
(This problem occurs only with 24-bit images; 8-bit, 4-bit, and 1-bit images are not affected.)

Could this issue be related to a bug introduced in the recent update?
Is there any configuration or workaround that could resolve this problem?

P

PravalJainCorrect answer

Adobe Employee

Apologies for the inconvience. This issue is fixed in the latest update. Release notes - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuoussep2025sec.html#dccontinuousseptwentytwentyfivesec.

Please do a "Help -> Check for updates" to update to the latest version and let us know if you still see issues.

E

eleanor_5068

Participant

We have had what looks like the same issue in our workplace and its taken up my whole day dealing with it! In the end we have found uninstalling and reinstalling adobe acrobat resolves it

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P

PravalJainCorrect answer

Adobe Employee

Apologies for the inconvience. This issue is fixed in the latest update. Release notes - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuoussep2025sec.html#dccontinuousseptwentytwentyfivesec.

Please do a "Help -> Check for updates" to update to the latest version and let us know if you still see issues.

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匠

匠佐76143669Author

Participating Frequently

I’ve verified that the problem is now resolved with the latest release.
I really appreciate the Adobe team and the community for your help and efforts on this issue.

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Souvik Sadhu

Legend

Hi @匠佐76143669,

Hope you are doing well. Sorry for your experience with viewing files in Acrobat.

We would like to investigate more on this. Would you mind sharing a few more pieces of information for further investigation?

1. The device OS and its version;

2. Do you see this with every file where there are 24-bit images, or specific to such comparison files?

3. Can you share a sample file with us to try and reproduce the issue in-house?

While you share the information, please check if the checkboxes in Menu > Preferences > Page Display are checked (screenshot shared below for reference):

Let us know how it goes.

Regards,
Souvik.

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匠

匠佐76143669Author

Participating Frequently

Thank you for your support. Please find my additional information below:

I am viewing the PDF on Windows 11.

1.From our investigation, the issue occurs mostly with the 32-bit version of Acrobat.
(It also occurs in some cases with the 64-bit version.)

2.It is safe to say that this happens with all 24-bit images.
(However, we confirmed that in some cases it does not occur with the 64-bit version of Acrobat.)

3.I am providing a sample PDF file (image.pdf).

Also, all Rendering settings are turned ON. (Turning them OFF did not change the result.)

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image.pdf

Souvik Sadhu

Legend

Hi @匠佐76143669,

Thanks for shairng the details.

I have forwarded the issue to the develeopment team for further investigation.

Please allow me some time to get this checked and get back to you.

Regards,
Souvik.

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