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aennie
aennie
Inspiring
October 18, 2018
Question

Distiller not working anymore

  • October 18, 2018
  • 2 replies
  • 1591 views

Hallo, since I updated to CC2019 my "Distiller" does not open anymore and crashes immediately after clicking the launch icon.

Anyone else having this problem?

I already uninstalled and reinstalled Acrobat Pro (which includes the "Distiller") from the Cloud. I have a monthly subscription for the complete Creative Suite.

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    2 replies

    T
    Test Screen Name
    Legend
    October 18, 2018

    Thank you. Please open the Details window and post the first TWO screens of information you see (scroll down for the second screen).

    aennie
    aennieAuthor
    Inspiring
    October 18, 2018

    Oh, of course... sorry... I am no techy... here you go:

    T
    Test Screen Name
    Legend
    October 18, 2018

    Distiller is part of the Acrobat Pro DC product. What version of Acrobat Pro do you have, exactly? Also, what crash messages do you get?

    aennie
    aennieAuthor
    Inspiring
    October 18, 2018

    Hello Test Screen Name,

    The Acrobat Pro DC Version is 2019.008.20074

    This is the "Crash Massage" – it's the only information I get:


    I have the German version. It says: "Distiller was quit unexpectedly" ... When I send a report afterwards, the dialogue window says "Für den kürzlich erfolgten Absturz von Distiller wurden keine Lösungen oder Problemumgehungen gefunden." ("No solutions or workarounds were found for the recent crash of Distiller.")

    When I click on "open again" the same thing happens: The program crashes again and the same window as above opens. So it is a constant circle.

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