Distorted image with Acrobat Reader DC

Forum|Forum|6 years ago
November 15, 2019
3 replies
2333 views

When i am reading a file and click on it the image becomes distored and black, the writing is visible but unreadble and distored. This also happens when i try and sign when i use the fill in and sign option. Thsi happens on all the files i open, so it is not a corrupt file. The issue stopes if i change the vewi settings but happens again as soon as i click on the image!

View PDF

This topic has been closed for replies.

A

analytical_world5CF9

Participant

Hi! Did you receive any suggestions to resolve this issue? Did you fix the problem? I called Adobe and they told me to use this chat to find a solution but no one has said anything. I contacted Microsoft and they told me it wasn't the computer. Please let me know if you were able to fix it, and how were you able to do it.

Thank you!

J

Jeff23704198ds2q

Participant

I have had the same issue for over a year and I have not seen any resolutions. Can anyone help?

radzmar

Community Expert

Sounds like a problem with your graphic card or its driver.

D

Dierri

Participant

I have a 2GB Graphics Card but I also have the same issue. It's weird because I can play DOTA 2 on my computer on Ultra High Settings and I don't think Acrobat is more graphically demanding. What do you think is the issue here?