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Carl@Platform
Participant
April 23, 2018
Question

Document cannot print from Reader

  • April 23, 2018
  • 1 reply
  • 473 views

We have one machine that is unable to print any documents from Adobe Reader, the same PDF's print fine from Acrobat DC but not reader. We have tried several prints, the same message appears "Document failed to print"

Steps taken:

Removed Adobe reader

Used Adobe DC cleanup tool

Downloaded and reinstalled new version of Reader

Remove printer driver from Print Administrator

Downloaded and installed latest printer drivers

Tried several PDF documents

None print from Reader, all print in Acrobat

Any ideas?

Thanks

This topic has been closed for replies.

1 reply

Grosen 44
Participant
April 23, 2018

Jag har ett liknande problem. Varje gång jag försöker skriva ut ett PDF-dokument resulterar det i att maskinen vill lagra dokumentet som en prn-fil. Jag vill inte lagra filen, jag vill skriva ut den, men det kommer inget ur skrivaren.