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Yibin0101
Participant
January 17, 2021
Question

Document Cloud option disappeared

  • January 17, 2021
  • 2 replies
  • 552 views

Adobe Acrobat Reader DC version 2020. 013. 20074

Every time I sign in my adobe account I can find the Document Cloud option on the left side of the window, but it disappears after I close and open it again, only 'My computer' and 'Add an account' are available in Files. It  emerges again after I log out, close, and resign in my account. 

Anyone who can help me with this? 

This topic has been closed for replies.

2 replies

Harsh Vardhan Pareek
Harsh Vardhan Pareek
Participating Frequently
March 3, 2022

Hi @marwa-hamade 

 

Sorry for the delayed response. Kindly confirm a few more details to understand the issue better.

1. Application version?

2. OS name and version?

Could you share a screen recording or some screenshots that show the issue clearly?

 

Thanks,

Harsh

M
marwa-hamade
Participant
February 20, 2022

Same issue here. Tried signing out and signing in again, still not showing. Tried re-installing it, nothing. 

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