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Forum|Forum|5 years ago
March 24, 2021
3 replies
922 views

I need help. I tried downloading a previous year's tax return and when I try to open it I get a message to.enter a password. I never set a password for this document. What do I do?

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Peru Bob

Community Expert

This is the Using the Community forum (which is the forum for issues using the forums.
Please tell us what Adobe application you are using so that this can be moved to the proper forum for help.

Peru Bob

Community Expert

Is it your operating system asking for your operating system password?

T

Timothy5CF0Author

Participant

No it's a document open password

try67

Community Expert

Then you need to get the password from the people who created the file. You can't set a password policy in Reader, nor remove it.

LinSims

Community Expert

Downloading from where?

T

Timothy5CF0Author

Participant

I downloaded it from turbo tax and then I go to my phones internal files and find it. When I click to view I get prompted to enter a document open password.

LinSims

Community Expert

Hmmm. I use TurboTax and download my forms from there, too. They've never asked for a password.

I'd try using the password you use to sign into TurboTax and see if that works. If it doesn't, I would check the TurboTax site and see if it has information, and then contacting their customer support if looking through their help doesn't work. Since they created the PDF, they'd be the ones to ask.

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