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fionat4694518
Participant
March 6, 2017
Question

document password

  • March 6, 2017
  • 2 replies
  • 845 views

using the correct password to try and open my pdf documents to read them as i do every day but for some reason today it says passowrd incorrect... how can i overcome this issue please? many thanks

    This topic has been closed for replies.

    2 replies

    cadbury
    Adobe Employee
    cadbury
    Adobe Employee
    March 9, 2017

    Hi fionat4694518,

    Can you please tell us whether you are using Acrobat or Reader and the build.

    Have you recently applied any update post which you face the problem?

    If its possible for you to share the document with the password , please drop us a private message on this forum. So we can try the issue from our end.

    ~graffiti
    ~graffiti
    Legend
    March 9, 2017

    fionat. Please notice that cadbury does not have a staff icon next to their name as all staff should. Do not send any personal information to anyone that doesn't have that staff icon.

    cadbury
    Adobe Employee
    cadbury
    Adobe Employee
    April 21, 2017

    Dear grafitti,

    Thank you for reporting the issue.

    It is absolutely corrrect that personal information shpould not be shared with people who are not Adobe staff.

    But most probably the staff icon and name is not reflected correctly on ur end.

    Please find attached the screenshot of the screen at my end

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    March 6, 2017

    Do you use the same password for all your documents?

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