Document won't open because it is corrupted or damaged

Forum|Forum|3 years ago
April 18, 2023
6 replies
1496 views

My document cannot be opened because it is corrupted or damaged. It won't open on my Samsung tablet and Lenovo laptop.

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Nancy OShea

Community Expert

[Moderator moved from Using the Community to Creative Cloud Services.]

What type of file is it?

Which Adobe app or service did you use to create it?

Nancy O'Shea— Product User & Community Expert

L

Lisa29455430338dAuthor

Participant

It's just a file I downloaded from Medeo Health from my doctor

kglad

Community Expert

@Lisa29455430338d

redownload it. if that fails, try a different browser.

Nancy OShea

Community Expert

Sorry about your data loss.

Do you have reliable backup files stored somewhere?

With important work files, I usually keep at least 3 backup versions I can revert to if necessary. Catastrophic file corruptions don't happen very often but they do happen.

Nancy O'Shea— Product User & Community Expert

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