download blocked by an extension

Forum|Forum|5 years ago
May 20, 2020
2 replies
1154 views

I have downloaded the latest Adobe Reader DC and the last message I saw was that the download was blocked by an extension. The application is on my laptop (MAC) all seems fine until I try to open a PDF and it won't open. If the download was blocked by an extension. How do I solve this?

Creative Cloud

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S

Saurav Bhatia

Adobe Employee

Hi Shorehill,

Please try below steps and share the information with us:

Share which is the extension that is blocking the download ?
Are you able to download any other pkg or dmg successfully with that extension being enabled ?
Try disabling the extension and check if you are able to download successfully ?
What is the OS version you are on ?

Thanks,

Saurav Bhatia