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vikij11431196
Participant
November 2, 2016
Question

download correct reader

  • November 2, 2016
  • 1 reply
  • 293 views

I have purchased several products over the years.  HOw do I know which ones are available and which ones are being used?  Also, when I download software to my desktop it asks me to enter the serial number but when I enter it it doesn't recognize the product.  I downloaded Pro XI, Standard, and a couple other ones.  None of them work.

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    1 reply

    Adorobat
    Participating Frequently
    November 6, 2016

    Hi vikij11431196 ,

    Please visit the following link to see what products you have under your account:

    Manage your Adobe ID account

    Login with your Adobe ID and password to access your Account, Products, and other settings.

    Also, refer the following links which discusses the same issue:

    Acrobat install doesn't recognize my serial number

    Acrobat XI will not accept my serial number

    Could you please let me know if you see any message when trying to activate the product?

    Which Operating System you have on the machine-Windows/Mac?