Received a message stating that " a font package is required to open this document". The font package it refers to is and Asian font package. We do not need this package. We are trying to open a pdf file scanned on an Epson printer with Quickbooks documents. It only happens on our Windows 8 laptop. Please help. The nature of our business depends on it.
Thank you.
All updates were installed before contacting you. I just double checked and it still applies. Now our other laptop (Dell Windows VISTA)is requesting the Japanese download to open these Epson scans. Same problem, 2 different OS versions and both are completely up to date. We even have the paid version on the laptop with the Windows 8 OS.
Now what? Even when we tried to download the Asian versions, it wouldn’t help.
BTW, when we forward these as attachments to our clients, they are able to open. We cannot open them to review before sending or when sending to each other because both systems are experiencing the same problem.
Milo and Gale Pearson
Download the font pack using this link Adobe - Adobe Reader : For Windows : Adobe Acrobat Reader DC Font Pack (Continuous).
Let me know if it fixes your issue,
Regards,
Aadesh
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