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henri_5174
Participant
April 12, 2025
Question

Download problem acrobat pro

  • April 12, 2025
  • 1 reply
  • 264 views

Hi

 

I would like installed acrobat pro and i received a curiosely message.Here it is attached. 

Here it is attached.

Could u help me please ?

Have a good day

 



    1 reply

    try67
    Community Expert
    try67Community Expert
    Community Expert
    April 13, 2025

    The text is not legible. Post a better screenshot, please. And don't copy it into Word and then take a photo of it... Simply use Alt+PrntScrn to take a screenshot of the current window and post it here.

    H
    henri_5174Author
    Participant
    April 14, 2025

    Hi

    it's ok now ?

    Have a good day

    AnandSri
    AnandSri
    Legend
    April 20, 2025

    Hello Henri!

     

    I hope you are doing well, and we apologise for the delayed response and trouble.

     

    The error message 1311 is associated with the Windows Installer. To resolve this issue, please follow these steps:

     

    1. Reboot your computer.

    2. Install all mandatory and optional updates for your operating system.

    3. Restart your computer again.

    4. Use the Acrobat Cleaner tool to uninstall the Acrobat application.

    5. Finally, restart your computer once more and then install Acrobat.

     

    By following these steps, you should be able to address the error effectively.

     

    Let us know how it goes.

    Thanks,

    Anand Sri.

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