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Kurt_
Participating Frequently
March 23, 2023
Answered

Downloading the 64-bit Enterprise version of the English US version of Adobe Acrobat Reader

  • March 23, 2023
  • 12 replies
  • 54933 views

Please explain why I'm not able to download the 64-bit Enterprise version of the English US version of Adobe Acrobat Reader? As contractors, this perception makes us look bad as though we are not competent enough to be using the 64-bit versions to deploy as an Intune packages when the users can download the perceived better 64-bit online installers themselves. All operating systems are now 64-bit. Why would a vendor not make the 64-bit version available? Note, we don't want to install the MUI version, just the 64-bit US English version.... Thank you in advance for taking the time to answer this question that is affecting so many IT Professionals.

    Correct answer S_S

    Thank you for the reply, but you may have misunderstood my challenge.  I just want a 64-bit version of Acrobat Read EN-US, but only the 32-bit version is available from your site.  I don't have an issue with the above because I can uninstall any version of Acrobat Reader before installing the one I'm standardizing on.  We need to standardize on 64-bit software to match the 64-bit version of Windows 11.

    Thank you, Kurt


    Hi @Kurt_,

     

    Currently, the only available version for 64-bit is the MUI version. I have raised this request with the engineering team from my side.

     

    However, I would suggest you fill out the feature request form: https://acrobat.uservoice.com/ so it reaches directly to the engineering team for future implementations.

     

    -Souvik

    12 replies

    Show previous replies
    K
    Kurt_Author
    Participating Frequently
    March 24, 2023

    Hello Souvik,

    Even though it has ...64 at the end of the file name it installs as a 32-bit program in Windows 11.
    The up left of the program reads "Adobe Acrobat Reader (32-bit)" see print screen below...

    It installs into the 32 bit part of the file system and registry:
    "C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe"
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}
    DisplayName: Adobe Acrobat Reader
    DisplayVersion: 23.001.20064

     

    Please esculate and update the installer to a 64-bit progam.

     

    Thank you in advance, and best regards, Kurt

     

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 24, 2023

    @Kurt_ Thank you for the update. I have shared it further with the team and will get back to you with the resolution.

     

    -Souvik

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 27, 2023

    Hi @Kurt_,

     

    Would you mind sharing the installer package that you are using for deployment? 

     

    You can upload the file to https://assets.adobe.com/files, generate a shareable link, and paste it here.

     

    This would help us debug the issue better.

     

    Look forward to hearing from you.

     

    -Souvik.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 24, 2023

    Hi @Kurt_,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader installation.

     

    When I go to https://get.adobe.com/reader/enterprise/, I can select the option to download the 64-bit version of the installer (screenshot attached).

    Once downloaded, you can follow the steps mentioned here to deploy the set up on all the machines: Deploy Adobe packages using Microsoft Intune

     

    Hope this helps.

     

    -Souvik

    B
    Binoy22462746ggwa
    Participating Frequently
    March 24, 2023

    What's the difference between enterprise reader and normal reader?

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 24, 2023

    @Binoy22462746ggwa Normal reader is a single standalone version of the application, while the enterprise edition can be used to deploy to many devices.

     

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