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J
jungfrau-informatik
Participant
November 20, 2019
Question

Drucken aus dem Adobe Reader geht zum Teil nicht, bei einzelnen Usern, dies ohne Fehlermeldung.

  • November 20, 2019
  • 1 reply
  • 362 views

Guten Tag

Wir haben bei uns das Problem das unsere User (ca. 200) zum Teil, plötzlich und nicht logisch, Dokumente aus dem Adobe Reader nicht drucken können. Wir haben unsere RDS Umgebung erst vor ein paar Wochen komplett neu erstellt und auch der Printserver wurde neu aufgesetzt (wir hatten das Problem aber bereits vorher). Wenn das Problem bei einem User auftritt, wird der Druck auch nicht in die Warteschlange vom Drucker weitergeleitet. Es passiert einfach nichts, auch keine Fehlermeldung, es sieht so aus als wird das Dokument gedruckt. Andere User haben das Problem dann aber nicht, mit dem gleichen Drucker im gleichen Netz können dieses Dokument ohne Probleme drucken. Alle anderen Applikationen, wie Word, Internet Browser und interne Applikationen funktioniert das Drucken beim gleichen User auch zu diesem Zeitpunkt, ohne Probleme.

Es spielt auch keine Rolle wo das Dokument abgespeichert ist, aus einer Applikation, Netzlaufwerk oder aus dem Outlook usw. Wir haben auch keine Speziellen Einstellungen oder GPo`s im Einsatz, beim Reader ist der Geschützte Modus beim Start aktiviert.

Vielen Dank für Eure Hilfe.

Alex

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 20, 2019

Hi there,

 

We are sorry for the trouble. We need some more information for a better understanding of the issue:


- Do you get any error message/code when trying to print?
- What is the make and model of the printer? Check for any updates for the printer driver and firmware.
- What is the status of the printer spooler when you try to print?
- Try to print as image and see if that helps. Go to Print > Advanced > Print as image.
-Try to print any other, recently created PDF file and share your observation.
- Also, try to open the PDF with Google Chrome (Drag and Drop) and try to print from there and share your observation.

 

We are here for help, just need more details. 

 

Regards

Amal

J
jungfrau-informatikAuthor
Participant
November 21, 2019
Hello Amal

Thanks for your answer.
We are sorry for the trouble. We need some more information for a better understanding of the issue:


- Do you get any error message/code when trying to print?
No, there is no error message or code, the window that prints the document appears.
- What is the make and model of the printer? Check for any updates for the printer driver and firmware.
We have several printers in use, HP MFP 772dn, MFP M479fdw or OKI MC573. OKI MC873. But it's not the printers, I tested it. I have the problem with several printers and also with different brands and types. The drivers and the firmware of most of them are up to date, guaranteed.
- What is the status of the printer spooler when you try to print?
The print doesn't arrive in the spooler at all, when I send the print job happens in the spooler, simply nothing.
- Try to print as image and see if that helps. Go to Print > Advanced > Print as image.
Yes, that can be done, but that is not the solution but a workaround. I can also print PDF from another PDF application, but we don't want that because this application doesn't always have the latest security updates.
-Try to print any other, recently created PDF file and share your observation.
It doesn't matter if it is a just created or an older PDF file, it can no longer be printed with Adobe Reader if the problem does not occur anymore.
- Also, try to open the PDF with Google Chrome (Drag and Drop) and try to print from there and share your observation.
If I open the file with Google Chrome or the application PDF 24 and print it, there are no problems. This can be used as an interim solution. But we want a solution with Adobe Reader.
I hope to have helped you with this information, thank you very much for your feedback.
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