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badtoad66
Participant
January 4, 2018
Question

E-mailing attachments

  • January 4, 2018
  • 2 replies
  • 776 views

I have an issue that has just started to manifest on Acrobat that I am baffled with.

If I open a PDF document and attempt to send it via e-mail through Acrobat along with other attachments (including PDFs) then the recipient only receives the first document in the list of attachments but there is evidence that the attachments were sent but no content ( a 28kb file size shows up as 4kb with the recipient.)

Any ideas what could be causing this?

We have turned off all firewalls, anti virus etc but no change, I have been through the whole process with Microsoft (Outlook) and they suggest to contact you as I can send e-mails directly from Outlook with PDFs attached no problem, it only occurs when sending from within Acrobat (which is a big part of they way we send orders to suppliers).

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    2 replies

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    January 30, 2018

    Hello Tony,

    Sorry for the delay in response to your query and apologize for the inconvenience caused. Please try resetting the preferences of Adobe Reader and then reboot the machine, to reset the preferences refer to How to reset Acrobat Preference settings to default. and see if this brings any difference.

    You may also try removing the email settings and preferences manually once from Adobe Reader and add it back, refer to the KB Attach to email option is not working | Acrobat DC, Acrobat Reader DC

    If the issue still persists, please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Reboot the machine, and install Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Let us know how it goes.

    Regards,

    Anand Sri.

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    January 4, 2018

    How did you add the attachments?

    B
    badtoad66Author
    Participant
    January 4, 2018

    Bernd,

    We have an MRP (Production control) system that outputs our purchase orders as a PDF so when I select to print them it opens in Acrobat, from there I select e-mail from the shortcuts which then opens Outlook and attaches the purchase order automatically, any further files are then either dragged and dropped or selected from files kept on our server.

    We had no problem with this method until approx. 20/12/2017, since then it has manifested onto 3 PCs and continues to cause problems. We can save the PDF to desktop open outlook and send it along with any other file without a problem but this is a long way round to get what should be a simple operation.

    Regards

    Tony Stafford

    CAD Engineer & Sales

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