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robs92929834
Participant
August 9, 2017
Answered

Edit PDF pop up after the new update of Adobe Reader

  • August 9, 2017
  • 3 replies
  • 4376 views

I just updated the Adobe Reader and now overtime i open a pdf there is a pop up that says "edit pdf" and then a button that says "ADD" and when you click the "Add" button it takes you to

https://acrobat.adobe.com/us/en/landing/edit-pricing.html?trackingid=N3PCRYC4&ttid=edtpdf1&mv=in-product&DTProd=Reader&DTServLvl=Free

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Message was edited by: ANAND SRI BHATTACHARYA

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi Zack,

    Please try the following steps:-

    - Quit or Force quit browser and Adobe Reader (if running). Make sure they are not running in background.

    - Launch Adobe Acrobat Reader.

    - Open any PDF file and wait for 10-15 seconds.

    - Open another PDF file.

    - If you get the Edit upsell window, close it.

    - Quit Adobe Reader.

    -  Now open any PDF in browser.

    Thanks,

    Anurag


    Hi all,

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-11-2017.html

    Please try it out and let us know your feedback.

    Thanks!

    -ashu

    3 replies

    anuragg75444724
    Adobe Employee
    anuragg75444724
    Adobe Employee
    August 10, 2017

    Hi,

    Please follow the following steps and let us know if you still face any issue(s).

    1. Quit the Reader app.

    2. Launch the Reader app and open the desired pdf.

    Thanks,

    Anurag

    Hallbomb
    Hallbomb
    Participant
    August 10, 2017

    Anurag,

    This has not fixed my issue either. It is updated to the latest version as of today. We get a popup every time we open a PDF. Is there a way to turn this off?

    Thanks,

    Zack

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438
    Adobe Employee
    August 10, 2017

    Hi hallbomb​

    Could you please share if you are on Mac? And if you are trying to access PDF files from within a browser?

    Thanks,

    -ashu

    AnandSri
    AnandSri
    Legend
    August 9, 2017

    Hi Rob,

    We apologize for the inconvenience caused.

    As per the issue description, you are getting a popup to edit a PDF when you open a file.

    I would like to offer my assistance.

    As I am not able to reproduce the issue at my end, please help me with the following details:

    1. Reader version.

       To check the current version, go to Help > About Adobe Acrobat Reader Or follow the link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

    2. Please share the screenshot of the first screen you get when you open the PDF file i.e. the Popup.

       To share the screenshot, go through the link https://forums.adobe.com/docs/DOC-7161

    Response awaited.

    Regards,

    Anand Sri.

    try67
    Community Expert
    try67Community Expert
    Community Expert
    August 9, 2017

    This is an upsell technique by Adobe. Reader can't edit PDF files. You need to subscribe/purchase Acrobat to be able to do so.

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