Skip to main content
Participant
September 13, 2017
Question

Editing or selection of range

  • September 13, 2017
  • 1 reply
  • 533 views

If I want to edit or select a range to print the program freezes, this happens with all documents.  How do I correct this?

This topic has been closed for replies.

1 reply

Adorobat
Participating Frequently
September 13, 2017

Hi Alwynk,

As I understand, Reader/Acrobat is freezing when trying to print/edit pdf pages, is this correct?

Please try the troubleshooting steps given in the following link:

Troubleshoot PDF printing in Acrobat and Reader

You may also visit this link which discusses the similar issue:

Windows 7 freezes when printing certain pdfs

Could you please let us know the version of Reader/Acrobat installed on the machine?

You may refer to this link for the same: Identify the product and its version for Acrobat and Reader DC

Which operating system you have on the machine- Mac/Windows?

Is there any error message when the application freezes?

Does this happen with a specific pdf or with all the pdfs?

Thanks,

Shivam

Participant
September 14, 2017

Version 17.12.20093.238000

Windows 10

All PDF documents

Even if I want to open the "print production" tab it freezes

By editing I meant using the "fill or sign" tool

Adorobat
Participating Frequently
September 15, 2017

Thanks for the info. It seems you have Adobe Acrobat installed on the machine. Could you please try updating Acrobat to the latest patch and see if that resolves the issue.

Launch Acrobat > click Help > Check for Updates.  You can also download updates manually from this link: Adobe - Acrobat : For Windows

Once installed, reboot the machine and try the workflow again.

-Shivam