Email Attachment option missing in Acrobat Reader 2023.001.20143

Hi  Engelbert29386528tt2c,

Thank you for your patience so far.

To send the PDF as an email attachment, disable the "Send link in attach to email (Sign-in required)" option in Acrobat Preferences.

Go to Edit > Preferences >  Email accounts on a Windows machine in Acrobat or Acrobat Reader. For Mac, Application Preferences > Email accounts.

Refer to the screenshot attached below:

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

Hi Engelbert29386528tt2c,

Thank you for reporting this, and sorry for the inconvenience caused.

We have contacted the Engineering team for more information and will get back to you soon.
We appreciate your patience on this.

In the meantime, disable the "attach a link" radio button when you use the option.

Check if that helps.

Thanks,

Meenakshi

Hi Engelbert29386528tt2c

Thank you for reaching out.

Would you mind sharing the screen recording of the workflow?

Did you try repairing or reinstalling the application? If not, try using the following steps: 

- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

- Reboot the machine.

- Reinstall Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If the issue still occurs, we may need logs.

Let us know how it goes.

Thanks,

Meenakshi