Email button causes outlook to freeze

We are having the exact same problem!!  Has anyone found a solution?

What Outlook add-ins do you all have?  We are experiencing this same behavior and have narrowed it down to two Outlook add-ins that are contributing - NetDocuments Outlook Add-in & Kiteworks Attacher Outlook Add-in.  When those add-ins are disabled, the "send as email attachment" in Acrobat doesn't cause the freeze issue in Outlook after the email is sent.

johnp889196  skrev When ever a user presses the mail button ( the little envelop ) and selects the default mail application, which is Microsoft outlook, it causes outlook to freeze until all Acrobat DC instances are closed. The email will go through, an new mail pop up appears with the PDF attached. But then outlook will be unresponsive until acrobat DC is closed out. Has any one seen this and know of any solutions? I have repaired office and Acrobat and still get the issue. Thank you

My issue was slightly different, as I did not try to send emails from Adobe, but from Outlook itself! Every time I booted the pc, Outlook would hang for 5-10 minutes first time I pressed the "new mail" or "answer mail" buttons! Seriously annoying!

Solution showed to be: Remove the two add-ins to Outlook: (Document Cloud and PDFMaker) - this requires RunAs Outlook with admin credentials.

Of course, that is not a solution, if you actually ​use ​either of the add-ins. I don't, so for me this was the feasible solution.

Cause is suspected to be: The two add-ins try to connect to Adobe servers through ports in the firewall which are closed on our premises.

That I ​can't ​influence, but if you can, that may be your go-to solution if you ​want ​to use the add-ins.

I have been running Windows 7 + Office 2016 + Adobe Acrobat DC for a while before the issue arose mid-April following a (very late) roll-out of an Office update.

I found that bypassing the dialog was the best to fix the lock up, here adobe gives you a registry hack to accomplish that https://helpx.adobe.com/acrobat/kb/send-email-attachment.html

I'm having the same issue with multiple users. I've found there's a work around for when outlook freezes. try and send another PDF to email and when the dialogue box pops up to send the email close it and outlook un-freezes. still cant find what the exact problem is though... rather frustrating at a recruitment consultancy

I have the same issue on some of our users, the PDF is open and when they try to email it the reader locks up taking outlook with it until the reader process is killed. The latest update added an unnecessary menu that causes issues. If we want to email it it should try to use the defined methods or just the default not trying to push adobe services every time we want to email

Dont use adobe's email button in the browser. Instead go to file - send - page to email. Works every time.

I have at least narrowed down the fact that you have to have Outlook closed for this problem to occur. If Outlook is open we don't run into the issue here.

Previous to this I tried repairing Outlook / Office (both methods) and even went as far as wiping a machine with the thought windows was corrupted.

From what I can tell, whatever process runs after the email is sent to close Outlook down freezes Outlook. You can confirm this by opening the taskbar and looking for the "Outlook is closing" icon.

Running Outlook 2016 with Windows 10 latest version

Hey Johnp,

When ever a user presses the mail button ( the little envelop ) and selects the default mail application, which is Microsoft outlook, it causes outlook to freeze until all Acrobat DC instances are closed. T

Have you experienced this behavior of Acrobat while sending only a specific pdf as attachment or it happens every time you share the file?

You may check if you have got the latest patch of Acrobat Reader DC installed or not? Open Acrobat>Help>Check for update Or refer to DC Release Notes — Release Notes for Acrobat DC Products

If you got the updated version and its still freezing upon sending pdf as attachment, then you may try the further steps-

• For windows, Open Acrobat>Repair Installation
• For testing purpose, navigate to Acrobat>Edit>Preferences> disable Security (Enhanced).

Note: Changing the above security settings could pose security risks. We suggest you to turn it back On once you are done with testing.

• Refer to the troubleshooting steps here: Troubleshoot errors, freezes | Adobe Reader | Windows

Thanks,

Akanchha