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steenl57327011
steenl57327011
Participant
October 30, 2017
Answered

email button doesn't work

  • October 30, 2017
  • 10 replies
  • 94004 views

After windows 10 is updated to version 1709 the email button in acrobat reader dc doesn't work anymore.

My email programmme is Outlook and is set as default in acrobat reader dc.

Anyone know what to do to make it work again?

    This topic has been closed for replies.
    Correct answer dcp563

    Hello,

    Would you be able to clarify what you ran the repair on?

    Were having the exact same issue, and it has started just recently.

    I've reinstalled Adobe Reader, and checked that the default application was Outlook.

    The user experiencing the issue is using the latest version of Adobe Reader DC, Windows 10, and Outlook 2010.

    Thank you!


    Glad you got it working.  I used the:

    Open Task manager, kill all services/applications related to adobe and MS Office

    Open "Programs & Features" (Run: appwiz.cpl)

    Select Micosoft Offic - click change, then Repair

    Don't reboot

    Select Adobe Acrobat, Change, Repair

    Reboot

    10 replies

    AnandSri
    AnandSri
    Legend
    November 14, 2017

    Thanks for sharing the workaround.

    Regards,

    Anand Sri.

      R
      robl39067237
      Participant
      November 9, 2017

      We have confirmed that the latest Windows 10 updates have corrected this problem. Thanks everyone for your support and ideas.

      D
      dcp563
      Inspiring
      January 4, 2018

      I'm have the same problem with Adobe Acrobat 9 Pro and Windows 10 since I updated Windows - the 1709 on 12/31.  The attach to email was working just fine until the update.   Any suggestions since it is Acrobat 9 and I'm using Outlook 2010?

      AnandSri
      AnandSri
      Legend
      January 4, 2018

      Hello dcp563,

      We apologize for the inconvenience caused, please try the steps and suggestions shared above and see if that brings any difference.

      Note: Acrobat 9 is already declared as End of Support product, and above suggestions may or may not work. For more information, please refer to End of support | Reader 9 and Acrobat 9 (and earlier)

      Let us know how it goes.

      Regards,

      Anand Sri.

      R
      robl39067237
      Participant
      November 8, 2017

      Follow up on this issue. On another Surface we confirmed the Acrobat email icon was NOT working. We then installed today's Microsoft Updates and that corrected the issue. The following are the updates that were installed.

      R
      robl39067237
      Participant
      November 8, 2017

      I have followed Blinky114 instructions and it corrected the email problem on my Surface Pro 4.

      Windows 10 - 1709

      Office 2013

      Adobe Acrobat Standard DC

      I will now test this on several other Windows 10 computers and will report back on the results.

      Thanks Blinky114

      Blinky114
      Blinky114
      Participant
      November 7, 2017

      This question is ​NOT ANSWERED

      Blinky114
      Blinky114
      Participant
      November 7, 2017

      NEW computer with Windows 10 1703, NEW install of Acrobat Standard DC, NEW install of MS Office Home & Business 2010.

      After activating the OS (version/release 1703), and installing Acrobat and Office, "Send via email" in Acrobat works fine; Outlook 2010 Opens with New email and PDF is attached.

      THEN - update 1709 gets installed, nothing else.  email button no longer works.  eMail button does absolutely nothing. no errors, no attachment creation.

      P
      paulc96501926
      Participant
      November 7, 2017

      I had the same problem. I called adobe and she walked me through the procedure that worked for me on several computer:

      Kill all adobe services running

      Repair office 2016, don’t have to reboot after

      Repair adobe, then reboot.

      I was able to use the email button after this

      Hope this helps someone

        hcwit
        hcwit
        Participant
        November 1, 2017

        Just want to confirm that this is definitely an incompatibility with Acrobat DC and the 1709 update. We had one report of the problem, so I ran a test on another machine to check. In doing that, I had clear confirmation that the email icon works before the 1709 update and does not work afterwards with no intervening changes in settings. That indicates that an update is likely needed from Adobe or MS to fix this incompatibility. I'm posting here to add a voice to the list and let Adobe know this is an application/OS incompatibility and not faulty settings on a particular user's instance.

        R
        robl39067237
        Participant
        October 31, 2017

        We have also had this problem since our Windows 10 computers updated last week. I have been searching everyday for a solution, but have not been able to find one. None of the above suggestions have fixed the problem.

        You are not alone Steen. We have over 3 dozen MS Surfaces running Windows 10 with the same issue.

        It appears Adobe does not have a solution and they do not seem to care about finding one. Sad.

        I'll keep this link and if I do find a resolution I'll post it here.

        Good Luck All.

        steenl57327011
        steenl57327011Author
        Participant
        November 1, 2017

        Nice to know i'm not alone, but sad to hear you have the problem...

        I'll post here too if i find a solution :-)

          AnandSri
          AnandSri
          Legend
          October 30, 2017

          Hi Steen,

          Please navigate  to Edit>Preferences>Email accounts, check is any Default Email application is added

          If any email account is not added, please refer to the following  KB doc to add a default email account  https://acrobatusers.com/tutorials/add-or-change-your-default-email-address-in-adobe-acrobat-dc

          Restart the computer and check.

          Keep us posted with the results.

          Regards,

          Anand Sri.

          steenl57327011
          steenl57327011Author
          Participant
          October 31, 2017

          Hi Anand - as i wrote in my first post outlook is added as my default email-programme in Acrobat Reader DC - everything in Adobe looks normal and exactly as before the email-button stopped working.

          I'm actually surprised i'm the only one with the problem, others must have an updated version of windows 10 using Reader DC, but when I google the problem or try searching in Adobe Forum I only find old posts.....

          I hope Microsoft or Adobe comes with ansolution soon, cause its so time consuming when the email-button doesn't work :-(

          Thanks again Anand...

          /Steen

            AnandSri
            AnandSri
            Legend
            October 30, 2017

            Hello Steenl,

            As per the description above, the Email button in Adobe Reader DC is not working on Windows 10 machine after the latest update of Windows, Is that correct?

            Please check for any pending updates of Reader DC from Help>Check for updates. You may also try to repair the installation files of Reader from Help>Repair installation.

            You may also and try the steps from the following links which discuss the similar issue: Reader DC "send file as e-mail attachment" button not working: Outlook 2016  Link: https://forums.adobe.com/thread/2223846

            Attach as e-mail in Adobe Acrobat Reader DC doesn't work  Link: https://forums.adobe.com/thread/2223697

            Hope this helps, and let us know how it goes.

            Regards,

            Anand Sri.

              steenl57327011
              steenl57327011Author
              Participant
              October 30, 2017

              Hi Anand

              Thanks for helping, but i already tried to update Reader which didn't help - then i uninstalled Reader, restarted the pc, clean the registry and reinstalled Reader.....that didn't help either.

              I also tried to add the registry-key from the link you send, unfortunately that didn't help either.

              When I use the email-button and choose send file I get no error-message, nothing happens at all.

              Thanks

              Steen

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