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Forum|Forum|4 years ago
October 8, 2021
3 replies
278 views

I updated Adobe Acrobat Reader DC today but now I can't send any emails. The share button greys out and I am unable to do anything because the right side of the screen goes white.

Share or review PDFs

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Amal.

Legend

Hi there

The planned update for Adobe Acrobat/Reader DC version 21.07.20099 is now available. Please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works for you.

For more information about the new release please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-october-21-updates-are-l...

Let us know if you experience any trouble and need more help

Regards

Amal

Amal.

Legend

[Edited]

Hi there

Sorry to keep you waiting and for the delay in response.

Please confirm the version of the Adobe Acrobat Reader DC and the OS you are using so that we can isolate the issue for the fix .

To check the version of the application go to Help > About Acrobat

Also pleae confirm if the issue started with the version 21.07.20091 or with the version 21.07.20095 (Win), 21.07.20096 (Mac).

Regards

Amal

Harsh Vardhan Pareek

Participating Frequently

Hi,

Hope you are doing well.

As per the issue description that you can't see the send via email option in Acrobat Reader DC. Would you mind sharing few details to understand the issue better?

1. OS name and version?

2. Application version?

3. If possible, could you share some screenshots of the issue?

4. Is it happening with a particular file or with all PDFs?

Looking forward to hearing back from you.

Thanks,

Harsh

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