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jgalkie
jgalkie
Participant
May 8, 2017
Question

Email not being sent from Reader DC with Outlook 2016

  • May 8, 2017
  • 1 reply
  • 1019 views

I have a customer who cannot send an email with an attachment from Reader DC using Outlook 2016.  Reader connects to Outlook just fine, but when you hit send, no email is sent and there are no messages in any event logs that the email encountered an error.  The user PC is running Windows 7 Pro.  Any help in resolving this issue is greatly appreciated.

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    1 reply

    A
    Adobe Employee
    arvindy
    Adobe Employee
    May 10, 2017

    Hi jgalkie,

    Thanks for reporting the issue!

    Kindly share the following info-

    1. Version of Outlook 2016 with bit (32 or 64-bit) and track info ProPlus/Standard?

          -for checking this info: Launch Outlook, Goto File->Office Account->About Outlook

    2. Outlook Cache Enabled/Disabled? If is disabled please try after enabling it.

         To do this follow the steps:

         -Open Outlook and Goto File->Account Settings->Account Settings

         -Select the email account you are using and click on "Change" and tick the check-box "Use Cached Exchange Mode".

         -Click Next and then click Finish

         -Restart the Outlook and try to attach any pdf.

    3. If step-2 does not work then disable protected mode in Adobe Reader and then try to send email.

         To do this follow the steps:

         -Open Adobe Reader

         -Open Goto Edit->Preferences->Security (Enhanced) and un-tick the checkbox "Enable Enhanced Security"

         -Click OK to save the changes and Restart Adobe Reader

         -Now try to attach any PDF.

    Kindly share your observations.

    Regards,

    Arvind

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