Email section missing when printing PDFs

Question

Hi guys! I faced a issue that Adobe Acrobat Reader DC prints email saved as PDF incorrectly.

The problem is when I print document via Adobe Acrobat Reader DC, text section in the middle of the page disappears.

The document represents email saved in PDF format from Microsoft Outlook for Mac (v16.42). MacOS Catalina (v10.15.7) is installed on my MacBook. I choose my email, press “Print” function and then choose “Save as PDF”.

Further I open the resulting PDF file and print it via Adobe Acrobat Reader DC (v2020.013.20064). The header of the email with information about senders and recipients is printed correctly, but the first paragraph of the email text is missing. At the same time, the rest text is printed correctly.

The result is correct if I open and print PDF file via Mac Preview app.

Similar printing problems occur on OS Windows, if Adobe Acrobat Reader DC is used for printing my PDF document. But the result is correct if Google Chrome is used.

Could you please explain the reason this problem occurs?

swapnilsrivastava · Accepted Answer

Hi There,

Thanks for reproting the issue here.

But, printing feature is a Pro only feature and not available in the free version ie Acrobat Reader. The issue seems to be from Microsoft's end.

Regards,

Swapnil Srivastava

try67 · Answer

Reader is not used for printing the email as a PDF file, only to display it. This is a functionality of Outlook, so you should report this issue to Microsoft.

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