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morrisn2806633
Participant
November 2, 2018
Question

Emailed PDF files not opening

  • November 2, 2018
  • 1 reply
  • 309 views

Hi,

When I click on a file that was emailed to me, it fails to open. This has now occurred on two unrelated files sent by unrelated individuals. I am able to open existing PDF files that are in my computer. I am also able to open Word files emailed from the same individuals. I tried downloading these emailed PDFs to my download folder. It seemed they did download but literally nothing happens when I try to open them from the download folder.

The first symptom appeared yesterday. I had a number of PDF files open I was working on when suddenly my Apple color wheel began spinning and wouldn't stop. I had to "force quit" Adobe reader. The problem with emailed PDFs arose after I opened Adobe afterwards. I have closed Adobe several times and brought it back up but the problem persists.

Morris Newman

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    1 reply

    Adorobat
    Adorobat
    Participating Frequently
    December 20, 2018

    Hi Morris,

    As per the issue description mentioned above, emailed pdf files don't open in acrobat reader, is that correct?

    Could you let us know if there is any error message when trying to open pdf files?

    Also, check if an update is available for reader using "Check for updates" option under "Help" menu,  You may also download updates from here: Adobe software and product updates

    Reboot the machine after installing update and try again.

    Also, let us know dot version of reader and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in reader: Identify the product and its version for Acrobat and Reader DC

    You may also refer to the following forum threads discussing the similar issue:

    Why will PDF not open from email?

    Acrobat Pro DC will not open any PDFs

    Thanks,

    Shivam

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