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Participant
November 10, 2022
Question

Emailing from PDF does not work in latest Acrobat and Reader versions

  • November 10, 2022
  • 1 reply
  • 256 views

We have a fillable PDF form that emails the data. The form has been working for years. Uninstalling Reader and installing an older version makes the emailing feature work again. Updating to the latest version, makes it stop working.

 

The email preference setting in Reader is set to a Gmail account. With Reader version 2021.001.20135 after clicking the submit button a browser window opens and allows you to log into the Gmail account and Reader creates the message in the Drafts folder (as it should). Upgrade to Reader version 2022.003.20263. Clicking the submit button does not open a browser window and does not create the message in the Drafts folder. This is easily reproducable. We have reproduced it on several machines (mostly Windows 10 Pro with all the latest Windows updates).

 

Is this a known issue with a known fix being released? if so, when will the update be released? if not, how do we get it in the list to be fixed?

 

In the meantime, is there a place where previous versions can be downloaded easily? I have already been to ftp.adobe.com. The latest version of Reader available there is from 2020. In addition, getting to those versions will be very difficult for our customers.

 

Thank you in advance!

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1 reply

Legend
November 10, 2022

Report here: https://www.adobe.com/products/wishform.html

Please post a link so others can pile on.


Getting back old versions is tricky unless you kept a complete (not online) installer for an older version. Any older version, because you can then apply the version you want. If you can work out how to stop Reader from auto-updating (there is no UI to stop this).

LCUser69Author
Participant
November 10, 2022

You can disable the Adobe updater service. Not stop, disable..