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R
russh61325275
Participant
November 4, 2019
Question

Enable auto updates for Adobe Acrobat Reader once deployed via SCCM

  • November 4, 2019
  • 1 reply
  • 5607 views

Hi all,

 

We are looking to enable automatic updates to Adobe Acrobat Reader once the application has been installed either via our Win10 image or SCCM. At present, updates are not automatically enabled as in our organisation normal users cannot install software without administrive permissions.

 

It would make managing Adobe super easy for us if we were somehow able to enable automatic updates - however we cannot do that en-masse at the moment (due to lack of understanding no doubt). Is this actually possible? I've had a look through the community posts and afaik there aren't any which directly answer this question.

 

For info if required, we use Win10 Enterprise x64 build 1809 and software is managed via SCCM build 1906.

 

As an alternative, if this isn't possible via SCCM another way we are looking to see if it is possible, is via Group Policy. As our users don't have elevated permissions, and we need to enforce this to approx 3,500 individuals.

 

We have Windows Defender ATP running on some laptops, and one thing it flags is Adobe Reader DC, although we updated this just a few month ago it has 144 vulnerabilities logged.

It would be great if we can enable Auto Updates for Adobe Acrobat reader, but in the past we have had an issue where the auto update has an admin prompt.

 

We need to make sure:

• Check for updates is hidden in GUI in help menu (as this always requires admin credentials)
• It doesn't force close Adobe or unexpectedly reboot the machine

 

TIA

 

Russ

This topic has been closed for replies.

1 reply

L
LeoUpdaterX
Participating Frequently
November 6, 2019

Updater is set for automatic updates by default and should be able to update Standard users without a request for credentials.

If it does not happen, please provide verbose log file (AdobeARM.log) from Updater session (search forums for iLogLevel registry value for instruction)

Please do not post log file here; send me private message.

Updater will not force close Adobe or reboot the machine. If reboot is required in rare cases, Updater will present a UI and user will need to click "reboot" button.

 

R
russh61325275Author
Participant
November 6, 2019

Hi,

 

Thanks for the response.

 

For some reason Adobe isn't automatically updating. We packaged and deployed DC May 2019 v19.012.20034 (Continuous) most recently, and it hasn't auto updated since then.

 

When looking in Reader DC under Edit>Preferences there is no 'Updater' tab on the left which seems to be where Adobe point most people to in order to update. I need to somehow enable auto updating on a corporate domain of 3500+ users. Is there a way of scripting this to force an automatic update?

 

Cheers

L
LeoUpdaterX
Participating Frequently
November 6, 2019

I would need verbose log file to determine why it is not updated.

The most common reasons are-

1.

bUpdater policy is set to disable updates. If that is the case, "Check for updates" menu item under Help menu is disabled.

2.

You deployed from Admin Install Point where you created new product (v19.012.20034) by applying 034 patch to the base product.

Check this to better understand your case-

https://community.adobe.com/t5/Acrobat/Acrobat-DC-Pro-will-not-update-beyond-15-9-20069-15942/td-p/9660476

 

 

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