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D
didier306366904het
Participant
June 21, 2023
Question

Erreur 1646

  • June 21, 2023
  • 1 reply
  • 2117 views

Bonjour 🙂 J'ai déjà essayé de supprimer l'Acrobat Reader avec le AcroCleaner et aussi avec l'outil de désinstallation de Windows; je reçois tout le temps une fenêtre grisée d'Echec de la mise à jour avec le message que la désinstallation du package de mise à jour n'est pas prise en charge. Erreur 1646. Je ne sais plus quoi faire afin de corriger cette situation. Mon PC fonctionne sous Windows 7 Pro. Merci d'avance pour votre aide !

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
June 21, 2023

Didier, thank you for your question. Error 1646 can occur when the computer does not meet the minimum system requirements to install the update. What version or build of Windows 7 Professional is installed on the computer? 

 

Please see https://helpx.adobe.com/reader/system-requirements.html for information on the minimum system requirements to install Acrobat Reader.

D
didier306366904hetAuthor
Participant
June 21, 2023

Hi Jeff, thank you for your answer. It's a service pack 1 of Windows 7 Professionnal.

I see the version request for Adobe is Windows 10, 11, Server 2016 or 2019, all in 64 bits format.

But my problem is to cancel this error's windows, not to place a current version for Windows 7, not possible for the last version.

If you have a link where the Acrobat Reader XI 64 bits, it's realy genial. But that's the second step to have a full running PC.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
June 21, 2023

Didier, thanks for your response. Windows 7 SP1 is listed as supported for 32- and 64-bit at https://helpx.adobe.com/reader/system-requirements.html.

 

Windows 7 is a reasonably old operating system and basically unsupported. Are there any updates available for the computer, Didier? Can a modern version of Windows be installed and then the current release of Acrobat Reader?  

 

Please see https://helpx.adobe.com/acrobat/kb/fix-install-download-reader.html for download links and other steps to resolve common download errors.

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