Participant

Answered

Error (10:10)

Forum|Forum|9 years ago
June 3, 2016
18 replies
108196 views

Hi,

I already seen several similar posts, but i was not able to find any post that contain error 10:10.

So, sometimes (not always) I am getting error:

There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (10:10)

After error I have to close and restart IE.

What could be the cause of the problem?

Thank you,

This topic has been closed for replies.

Correct answer AnandSri

@defaultwl7a7yzohe2m

Hi!

Hope you are doing well and am sorry for the trouble you had. Please install the latest update of Acrobat & Reader 21.007.20091 Planned update, Sept 14, 2021 app and see if you still experience this issue.

Update the app from the help menu>select check for updates, install the latest patch and reboot the app and machine if possible.

To know more about the latest release, please see: Adobe Acrobat and Reader - September' 21 update is now available!

Let us know how it goes.

Regards,

Anand Sri.

R

Reynaldo5FFC

Participant

Hello, I've seen this error in SAP when trying to open an invoice. If the user has Adobe Acrobat DC and Adobe Acrobat Reader DC. The fix for me was to remove both apps and reinstall the Reader first making it the Default PDF reader. While installing the Adobe Acrobat DC you will be asked if you would like to have Adobe Acrobat DC as your default. Select No, don't know the reason why SAP prefers the Reader as oppose the Adobe DC when opening the invoice but it worked for me.

A

Angela M. 1820

Participant

Awesome and thanks for posting! I've been enabling and disabling the Adobe tool as needed for different programs but this seems to have actually fixed the problem instead of just being a way to work around the issue. Fingers crossed!

D

defaultwl7a7yzohe2m

Participant

I'm having the same error. I tried to update but I'm not getting anywhere. Please help!!!

AnandSri

Correct answer

Community Manager

@defaultwl7a7yzohe2m

Hi!

Hope you are doing well and am sorry for the trouble you had. Please install the latest update of Acrobat & Reader 21.007.20091 Planned update, Sept 14, 2021 app and see if you still experience this issue.

Update the app from the help menu>select check for updates, install the latest patch and reboot the app and machine if possible.

To know more about the latest release, please see: Adobe Acrobat and Reader - September' 21 update is now available!

Let us know how it goes.

Regards,

Anand Sri.

I

ITCPA2021

Participating Frequently

I hope this works for the Pro version of Acrobat DC

B

Brittany5D11

Participant

I have tried installing the latest update but to no avail. Are there any other recommendations to try? I really need to get files downloaded from Quickbooks.

D

defaultqskuzdwj0vgk

Participant

as a work around just go here and download adobe reader xi. its not the very bottom one its the one right before. its an older version but I have tested it and it works perfect.

http://www.oldversion.com/windows/acrobat-reader/

T

Taxman19788007

Participant

Hi, i also get this message in Quickbooks. Tried downloading patch but my computer blocked it saying the file is harmful to my computer. Just Great.

A

AeroKevinL

Participant

Rename the folder ActiveX. I have renamed it to ActiveX.old in the past.

Folder location: C:\Program Files (x86)\Common Files\Adobe\Acrobat

Updates to Adobe will revert this work around. (When adobe updates it will recreate the ActiveX folder.)

Creating this work around will force QuickBooks to download the PDF and open it using the Adobe program, instead of using a plugin to open it inside of QuickBooks.

I

ITCPA2021

Participating Frequently

We have already discussed this is a "fix" but it is not an acceptable one for many companies that use other software that generates PDF reports. When we change the ActiveX folder name it will work for quickbooks and open the pdf directly in Adobe rather than IE. However this will break other applications ability to generate reports such as CCH Axcess, UltraTax etc. Adobe needs to fix this ASAP

W

WMSeamus

Participant

I was able to finally fix this by changing HKLM\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Reader\DC\FeatureLockdown\bProtectedMode from value 0 to value 1.

I

ITCPA2021

Participating Frequently

We have adobe acrobat pro and when I tried the fix/patch nothing happens, it still fails, apparently people say it only works for people with Adobe Reader not Acrobat DC Pro. I also tried adding the bProtectedMode registry with a value of 0 and nothing happened, then I tried changing it to 1 and adobe won't even open, I will try to open adobe and nothing happens, even just opening the program.

D

defaultmha740q7zx2q

Participant

The users in our environment seem to start encountering this issue after TWAIN scanning. Installing the latest TWAIN drivers available seems to resolve the issue permanently for them but the patch does not.

I

Impawsable19535926

Participant

The only resolution I've found for this is to disable the Adobe PDF Reader add-in in IE.

Tools > Manage Add-ons > Show: All add-ons > Disable Adobe PDF Reader add-on.

K

kjaeger

Participant

This worked for me! Thank you!

W

WMSeamus

Participant

I have applied this new patch and I am still getting the same error. Is there additional information for fixing this?

D

defaultmha740q7zx2q

Participant

I also have applied this patch and am receiving the same error. I would be interested in any additional information as well. Thanks!

Meenakshi Negi

Community Manager

Hi All,

Sorry for the inconvenience caused.

We have released an update for Acrobat and Reader DC (version 21.005.20054) that addresses this issue.

Please update the application to the latest version from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone

Let us know how it goes.

Thanks,

Meenakshi

N

nicknettech

Inspiring

This worked but I had to download reader to get it to work. Acrobat dc pro byu itself had the same issue. This is in quickbooks by the way. Reinstalling acrobat got the same error.

Installing reader and updating via patch seems to have fixed it though. I am not sure if acrobat didnt work because quickbooks programming uses reader only or if there is still a problem with Acrobat.

Regardless, it is working on a few machines already.

Thanks Adobe support for working hard and getting an update to us.

AnandSri

Community Manager

Hi All!

Thanks for your time and for your cooperation on this.

Hope you all are doing well. The fix is available now with the latest update of Acrobat and Reader DC. Please install the latest update from the following link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2...

Download the setup, run it, reboot the machine (if possible) and check the app functionality.

To know more about the latest update, you can refer to this article: 21.005.20054 Optional update, June 23, 2021

Let us know if you still experience any issues.

Regards,
Anand Sri.

ImageFirstPrinting

Participant

Still not working! Installed, uninstalled, and reinstalled, ran the update, rebooted, nothing, still getting the error!!

N

nicknettech

Inspiring

are you using acrobat or reader? Acrobat didnt work for me but reader did. Also, try installing an older version and set as default and see if that works. Second, try running revo uninstaller and scan at the end and remove additional leftover files and try reinstalling again.

http://www.oldversion.com/windows/acrobat-reader-xi-11-0

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