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hefame_optica
hefame_optica
Participant
May 16, 2019
Answered

Error 103 103 when embebed

  • May 16, 2019
  • 11 replies
  • 51162 views

Hi.

Since last update (2019.012.20034) when an app try to open a pdf embebed into the own aplication (p.e. SAP) an error 103.103 is launched and no pdf is viewed.

Version Acrobat 2019.010.20099 works fine.

We disabled security enhancement but it's sill failing. When disabled acrobat extension in internet explorer, it works in most applications, opening the acrobat reader, but not working 100%

We disabled the acrobat update service but it's still updating (for example, when we open a pdf from internet explorer, acrobat updates itself)

Thanks.

This topic has been closed for replies.
Correct answer AnandSri

Hi All,

Acrobat and Reader DC version 19.012.20035(Windows Only) is available with the fix for the issue, please install the latest update from help menu>select check for updates. For detailed information about the release, you may refer to the article 19.012.20035 Optional update, June 13, 2019 (Windows Only) — Release Notes for Acrobat DC Products

Reboot the machine and check.

let us know if you experience any issue.

Thanks for your time and patience thus far.

Regards,

Anand Sri.

11 replies

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Ayush__Jain
Adobe Employee
Ayush__Jain
Adobe Employee
May 16, 2019

Hi,

Thanks for Reaching out to us for your Concerns.

Could you please let me know exactly how do you embed the PDF into that SAP application and how is the application trying to open that PDF in Adobe Reader DC ?

Could you please share a snapshot of the error or a Screen recording of the workflow for the issue that you are facing .

you can send it at ajain@adobe.com

Also Can you please try a workaround and see  if this fixes the issue ?

1) Launch Adobe Reader

2) Open "Edit -> Preferences" and select "Security (Enhanced)"

3) Untick (uncheck) the setting "Enable Protected Mode at startup"

4) Try to Relaunch PDF now and see if this fixes your issue ?

Thanks

Ayush

KappaKappaK
KappaKappaK
Participant
May 16, 2019

I have same problem with a lot of website with IE and Adobe Reader add-on

If I try to open a PDF internally the browser, I receive the same error 103:103 after 5-6minutes waiting

Reader Version 2019.012.20034

In my case ...

Temporary workaround is disable Reader add-on in IE

Uncheck "Enable Protected Mode at Startup" doesn't work.

The issue is present in a lot of computers in our environment that receive the latest update of the reader

Regards

K

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