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C
canoee
Participant
March 23, 2019
Question

Error 109 - can't save PDF

  • March 23, 2019
  • 1 reply
  • 3983 views

I just download Adobe Acrobat Reader DC to my (new) MacPro, opened a fillable form in the program, added about eight hours of text (form from hell!), and then tried to save it and keep getting Error 109. I can print it, and I guess I could just use my printer to scan my printed version, but I am annoyed.  I don't see any other Error 109 issues on the forum except for from a year ago, and they seem to focus on Adobe Acrobat needing to be updated, but I just downloaded it today. I tried to share it (to myself), but the shared version sends without my added text.  Does anyone have any suggestions? Thank you.

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1 reply

AnandSri
AnandSri
Legend
March 25, 2019

Hello Canoee,

We're sorry for the trouble and for the delayed response. What is the verison of Adobe Reader installed? To identify, please refer to Identify the product and its version for Acrobat and Reader DC

Are you getting the error message with all the PDF files or is it specific to one PDF file? Use 'Save As' option to save the PDF file and check.

Download a new copy of the PDF file and try saving it again.

If it is specific to one PDF form, is it possible to share the file with us so that we can test it at our end? Share the file by direct/private message only How Do I Send Private Message

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

james81080
james81080
Participant
April 17, 2019

I am having this same problem, Can I PM you guys to try to find a solution?

AnandSri
AnandSri
Legend
April 17, 2019

Hello James,

We're sorry for the trouble, what is the current version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

Are you on a Mac or Windows machine and what is the version?

Make sure you have the latest version of Adobe Reader installed, check for any pending updates from help menu>select check for updates.

Reboot the machine once and check.

Please share the file in private message only How Do I Send  Private Message | Adobe Community

Thanks,

Anand Sri.

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