Error: Access Denied

Question

Hello,

I recently installed Adobe Acrobat Reader DC (Free). Every time I open a PDF document, I get an error message saying Access Denied - You do not have access to this service. Contact your IT administrator or sign in with an Adobe ID. I have tried to sign in using my Adobe ID but it does not log in to my account.

I have tried uninstalling and reinstalling but the issue won't go away.

I am using Windows 11.

Maria21985912mpdi · Answer

I also have a similar problem.Every time I start Acrobat reader I get a pop up window. I think Adobe wants me to log in. But it is "stuck" and all I see is a blank area. My colleauge have the same problem. Both of us have Photoshop and indesign installed wich is workin fine. No one else have any other adobe-software installed on ther computers and have no problem.Is it possible to make adobe reader to not want to login?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded