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rickm85914334
Participant
April 21, 2017
Answered

Error - Adobe Acrobat Reader DC Has Stopped Working

  • April 21, 2017
  • 2 replies
  • 4000 views

Whenever I try to start Acrobat Reader DC it gets an error. Below is the information from the event viewer. I have uninstalled and reinstalled acrobat and that does not solve the problem. I'm running Windows 10 64 bit with the latest updates. I've searched this forum and found other instances of this problem but no viable solutions.

Faulting application name: AcroRd32.exe, version: 17.9.20044.25828, time stamp: 0x58e4302d

Faulting module name: lockpdfu.dll_unloaded, version: 12.9.3.0, time stamp: 0x57990936

Exception code: 0xc0000005

Fault offset: 0x000190f7

Faulting process id: 0x4478

Faulting application start time: 0x01d2bac07e2b2ee2

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: lockpdfu.dll

Report Id: 8eb2bd2b-7936-49d5-8807-b33563f211f6

Faulting package full name:

Faulting package-relative application ID:

    This topic has been closed for replies.
    Correct answer rickm85914334

    Found the problem - caused by PDF Ownerguard package.

    2 replies

    G
    georget87942037
    Participant
    May 30, 2017

    I have the same issue.

    Faulting application name: AcroRd32.exe, version: 17.9.20044.25828, time stamp: 0x58e4302d

    Faulting module name: explorerframe.dll, version: 10.0.14393.953, time stamp: 0x58ba588b

    Exception code: 0xc0000008

    Fault offset: 0x003d9d2a

    Faulting process id: 0x464

    Faulting application start time: 0x01d2d945f784cd44

    Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

    Faulting module path: C:\windows\system32\explorerframe.dll

    Report Id: 81debe9e-1c11-4228-8d35-0d3d19790111

    Faulting package full name:

    Faulting package-relative application ID:

    Windows 10 Enterprise with latest update. I tried the fixes listed in the recommendation above, the issues persists.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    April 21, 2017

    Hi Rickm85914334,

    Thanks for sharing the detailed information.

    As mentioned above, that you have already tried uninstalling and reinstalling acrobat. Have you also tried resetting the preferences of Acrobat?

    If not, then you may refer to the help document and try the resetting the preferences of Acrobat as suggested in 2nd solution.

    Resolve Acrobat DC intermittent crashes on Windows

    Let us know if it still doesn't work.

    Regards,

    Akanchha 

    R
    rickm85914334Author
    Participant
    April 22, 2017

    Followed suggestion in the second solution and it did not fix the problem. Latest error from the event viewer.

    Faulting application name: AcroRd32.exe, version: 17.9.20044.25828, time stamp: 0x58e4302d

    Faulting module name: lockpdfu.dll_unloaded, version: 12.9.3.0, time stamp: 0x57990936

    Exception code: 0xc0000005

    Fault offset: 0x000190f7

    Faulting process id: 0x19c8

    Faulting application start time: 0x01d2bb60ca40deda

    Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

    Faulting module path: lockpdfu.dll

    Report Id: 31cf8d07-43ae-4844-987e-d20f30976b13

    Faulting package full name:

    Faulting package-relative application ID:

    R
    rickm85914334AuthorCorrect answer
    Participant
    April 24, 2017

    Found the problem - caused by PDF Ownerguard package.

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