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A
anthony31295856bfp4
Participant
July 25, 2023
Question

Error: Could not open digital id file with the password provided

  • July 25, 2023
  • 1 reply
  • 1397 views

We are using Client certificate from InCommon which is a .p12 file. I have noticed myself and several users are unable to add this cert file .p12 as a digital id since it give the error "could not open digtial id with the password provdided". We all know that we are entering the correct passwords for each cert. 

 

Everyone is using the latest Adobe Reader 2023. Does anyone know what could be causing it to not accept the digital id password?

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1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
July 26, 2023

Hi anthony31295856bfp4,

 

Thank you for reaching out.

 

As you get the error when trying to add a digital ID, could you please confirm if this was working fine before?

Did you make any recent changes that may have started this?

Share the Acrobat Reader and OS version numbers used.

It would be helpful if you could share the screen recording of the workflow.

 

Thanks,

Meenakshi

A
anthony31295856bfp4Author
Participant
July 26, 2023

Meenaksi,

 

Thanks. We have just solved our issue with the client certificate. The issue was not with Adobe but with a new algorithm setting that Sectigo(InCommon) has added to the cert. We have to choose TripeDES-SHA1 for it to be compatible with Adobe.

 

We are all good to go.

 

Thanks. 

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