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josé tomásp91684407
Participant
January 29, 2016
Answered

error en guardar

  • January 29, 2016
  • 6 replies
  • 32329 views

No puedo utilizar la opciòn "Guardar como..." porque al darle a esa opción el programa abre una ventana que aparece vacía, totalmente en blanco, sin directorio ni carpeta alguna de mi ordenador para poder guardar el archivo pdf abierto con la aplicación.

Me gustaría que me indicaran la solución a este problema.

Gracias

Correct answer AadeshSingh

Hi,

Make sure Reader DC is updated to the latest version Release Notes | Adobe Acrobat, Reader.

Open Reader DC, navigate to Help menu & repair the installation.


If the issue persist, try the below solution :-

The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to. It is possible that when Acrobat tries to connect to "the cloud", it runs into problems. You may want to try to turn this feature off to see if that brings your save as dialog back: Open up Acrobat's preferences, then go to the "General" category and deselect "Show online storage when saving files":

Preferences > Show online storage

Let me know if it fixes your issue.

Regards,
Aadesh

6 replies

Participant
February 25, 2025

Thank you so much AadeshSingh  for your answer!

Gracias por haberlo preguntado, josé tomásp91684407 

Participant
November 4, 2021

mil gracias se soluciono

Participant
June 22, 2021

Gracias, la mejor respuesta.

Participant
November 24, 2018

Hola, yo también me he registrado para agradecer tu ayuda

MIL GRACIAS Aedesh

Participant
April 12, 2020

Tengo el mismo problema.  He intentado la actualización y sigue igual.  La opción de desactivas el almacenamiento en línea yo no la tengo, aunque mi ordenador no es un Mac.

Participant
November 30, 2021

Igual yo no tengo un Mac y no he podido resolver el problema

March 28, 2018

Me he registrado solo para agradecer tu ayuda...

MUCHAS GRACIAS Aadesh

AadeshSingh
Community Manager
AadeshSinghCommunity ManagerCorrect answer
Community Manager
January 29, 2016

Hi,

Make sure Reader DC is updated to the latest version Release Notes | Adobe Acrobat, Reader.

Open Reader DC, navigate to Help menu & repair the installation.


If the issue persist, try the below solution :-

The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to. It is possible that when Acrobat tries to connect to "the cloud", it runs into problems. You may want to try to turn this feature off to see if that brings your save as dialog back: Open up Acrobat's preferences, then go to the "General" category and deselect "Show online storage when saving files":

Preferences > Show online storage

Let me know if it fixes your issue.

Regards,
Aadesh

josé tomásp91684407
Participant
February 1, 2016

Muchas gracias Aadesh,

Efectivamente, al desactivar el "almacenamiento en linea" ha desaparecido el error. No obstante, la opción de "reparar la instalacion" no me parece en el menú de la ayuda. Mi programa es Adobe Acrobat Pro DC, Version de 2015 (Continuous). Versión 2015.010:20056. Mi ordenador es un iMac y el OS El Capitán v. 10.11.3

MUCHAS GRACIAS-