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peterh83967756
peterh83967756
Participant
June 7, 2017
Answered

Error file was damaged and could not be repaired

  • June 7, 2017
  • 2 replies
  • 7421 views

Every time I try to download a PDF file it down loads to my download file but when I try to open it this comment appears "The file was damaged and could not be repaired"

What can I do to fix it?

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi peterh83967756,

    Try troubleshooting steps mentioned in the link below:

    Can't open PDF

    Are you opening the downloaded pdf file in Acrobat Reader or in a Web Browser?

    Does this error appear with all the files you are trying to open?

    Awaiting your response.

    Shivam

    2 replies

    D
    defaultsl1pq03tcifg
    Participant
    August 11, 2021

    I am having this issue too. I am using Adobe Acrobat Pro DC on MacOS Big Sur and am trying to open a pdf file but get the message "There was an error opening this document. The file is damaged and could not be repaired".  

    I have uninstalled and reinstalled the software but this did not resolve the issue. I have also installed Adobe Acrobat Reader DC, but this did not resolve the issue. I also cannot open the file through Apple's Preview application.

     

    I am able to open the document through the Chrome browser but not through the Adobe Acrobat softwares which means I cannot add edits to the document.

    D
    defaultsl1pq03tcifg
    Participant
    August 11, 2021

    I would be grateful for your help.

    Adorobat
    Community Manager
    AdorobatCommunity ManagerCorrect answer
    Community Manager
    June 7, 2017

    Hi peterh83967756,

    Try troubleshooting steps mentioned in the link below:

    Can't open PDF

    Are you opening the downloaded pdf file in Acrobat Reader or in a Web Browser?

    Does this error appear with all the files you are trying to open?

    Awaiting your response.

    Shivam

    peterh83967756
    peterh83967756Author
    Participant
    June 9, 2017

    Thanks for your help, I'm not very clever about these things but you have prompted me in a right direction. I found its easier to open the pdf file in microsoft edge.

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