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C
CAST Main Account
Participant
August 13, 2024
質問

Error in Microsoft Office after deployment of newest Adobe Reader update

  • August 13, 2024
  • 返信数 5.
  • 4860 ビュー

After deploying the newest version of Adobe Reader 2024.002.21005, we get an error message in Microsoft Word, Excel and PowerPoint:
"Custom UI Runtime Error in PDFMaker.OfficeAddin -
The call to GetCustomUI() for RibbonID "Microsoft.Word.Document" failed".
The error messages for Excel and PowerPoint are nearly the same, except for the "Microsoft.*" suffix.

In the COM Add-Ins lists in all of the three Microsoft applications, there is a new entry "PDFMaker.OfficeAddin", which is active.
When deactivated, the error disappears.

Office Version: Microsoft Word for Microsoft 365 MSO (Version 2407 Build 16.0.17830.20166) 64-bit.



    このトピックへの返信は締め切られました。

    返信数 5

    F
    frostbitte
    Participant
    August 26, 2024

    I have a user who stated they don't have the Adobe Add-in enabled and still got this pop-up error.

    E
    eric_SweetLake
    Participant
    August 26, 2024

    Same problem here with Adobe Reader 2024.002.21005 after an automatic update last Friday.

    Annoying behaviour and obviously failed testing processes.

    E
    eric_SweetLake
    Participant
    August 26, 2024

    Occurs just at the start of Word, Excel, Powerpoint ...

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    August 18, 2024

    [MOVED TO THE ACROBAT READER DISCUSSIONS]

    Acrobate du PDF, InDesigner et Photoshopographe
    B
    breanna_2516
    Participant
    August 16, 2024

    I am experiencing the same issue after updating the adobe application and it is greatly affecting work processes. Please advise when this issue will be resolved. 

    R
    Adobe Employee
    ravinderg62643219
    Adobe Employee
    August 13, 2024

    Hi,

    Thanks for reporting the issue. We are investigating it on priority.

    Could you please provide the following information to help debug this further.

    1. Are you deploying fresh Acrobat Reader or applying patch on an existing install.

    2. You are getting the error on launching the Word application or while performaing some operation.

     

      C
      CAST Main Account作成者
      Participant
      August 14, 2024

      Hi, thanks for investigating.
      we are deploying over the previously installed version Acrobat Reader, which worked fine in the past.
      The error keeps popping up when the Word/Excel/PowerPoint application is launched right after the splash screen, after loading of add-ins, but before any file is opened.

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