ERROR MESSAGE IN PDF VIEWER THROUGH CCH SOFTWARE:

Question

The error message reads: "The Acrobat PDF browser plug-in is missing. Please reinstall Adobe Acrobat or Adobe Acrobat Reader to fix this problem".

I have had our IT company, the CCH software company, and Adobe technical support ALL remote in my computer and ALL of them have uninstalled, reinstalled, updated and downloaded current Acrobat Reader. None of them have been able to fix the issue causing the error message. I cannot view current or past invoices of our clients. PLEASE HELP ASAP. This error message started yesterday 2/10/21 and still continues.

Meenakshi_Negi · Accepted Answer

Hi All,

Sorry about the trouble caused.

We have released an update for Acrobat and Reader DC(version 21.001.20138) that addresses this issue.

Please update the application to the latest version. In the application, go to Help > Check for updates.

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe

Let us know how it goes.

Thanks,

Meenakshi

Jerome5FC4 · Answer

We are also seeing this error at my organization.  It appears that the Adobe Acrobat Reader DC update earlier this month (2021.001) broke the ability for other programs (FileMaker in our case) to use Internet Explorer with the Reader plug-in for displaying PDFs.  PDFs in Internet Explorer still display fine. Numerous reinstalls of the latest version with and without AcroCleaner did not fix it.  Our fix was to uninstall Reader DC, install the version from last October (2020.013, from an Adobe FTP server), then immediatly disable the Adobe Acrobat Update Task in Windows Task Scheduler.  I would think a System Restore to a few days ago followed by stopping the update task could also work as a temporary fix.  I am leaving one system with the current version of Reader so that I can watch for when Adobe hopefully fixes the issue.

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