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K
kkr08
Participant
November 27, 2017
Question

Error message on Reader DC

  • November 27, 2017
  • 2 replies
  • 516 views

I am getting an error message when I open a PDF that the file is damaged. The workarounds mentioned in this article are so complicated that I don't know where to start. It can't be this hard to use this product.

Resolve damaged document error when opening PDF files

How can I get Reader DC to work?

    This topic has been closed for replies.

    2 replies

    AnandSri
    AnandSri
    Legend
    January 2, 2018

    Hi Kim,

    Sorry for the delay in response to your query and apologize for the inconvenience caused. HKLM is the registry hive and you can open the registry entry by typing the command regedit.exe in Run(Windows OS). Open the kye by navigating to the location given in the following KB doc Resolve damaged document error when opening PDF files and make the changes.

    If the issue still persists, please share the following details:

    • Is it a Mac or Windows machine?
    • Dot version of Reader installed, check it from Help>About Adobe Reader
    • Is it happening with all the PDF files or with one PDF file?

    Hope this helps, and let us know how it goes.

    Regards,

    Anand Sri.

      AnandSri
      AnandSri
      Legend
      November 28, 2017

      Hello kkr08

      We apologize for the inconvenience caused, as per the description above, you are not able to open a PDF file in Adobe Reader as you are getting an error message that the PDF file is damaged, Is that correct?

      Please refer and try the steps from the following KB doc See how to troubleshoot problems opening PDF files and other PDF related issues

      Can't open PDF

      You may try the steps mentioned in the KB Resolve damaged document error when opening PDF files

      If the issue persists, please share the following details:

      • Is it a Mac or Windows machine?
      • Dot version of Reader installed, check it from Help>About Adobe Reader
      • Is it happening with all the PDF files or with one PDF file.

      Hope this helps, and let us know how it goes.

      Regards,

      Anand Sri.

      K
      kkr08Author
      Participant
      December 12, 2017

      Can you help? I am trying to download PDFs on both Mac and PC (I'm using Parallels on a Mac) and I receive the error message that the file is damaged. I get this error message on both the Mac and PC side. I have read your article, but I have no idea what HKLM is or where to even find anything this article refers to. I tried downloading Acrobat DC, but it says I have the most current version. Can you provide some better guidance so I can easily open PDFs?

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