Error message when opening Adobe Acrobat Reader as normal user

Forum|Forum|1 year ago
December 6, 2024
5 replies
13140 views

When trying to open Adobe Acrobat Reader, without admin credentials, the application has an error:

"Attempt to call a method that has not been implemented"

Then the application cannot open. Adobe Reader opens if run as admin.

I've uninstalled the program completely using the Adobe removal tool and reinstalled several times.

After the installs, the app updated, but would not open.

Modern Acrobat

Correct answer curious_eagle6584

Also running into this issue. It only happened after running the Adobe Uninstaller tool in order to remove Adobe Creative Cloud, and after that installing Adobe Acrobat again. Previous to running the Uninstaller tool there were no issues in launching the program.

However I just found the solution that worked for me and I hope it can be of help to more people:
I completely removed the following key HKEY_CURRENT_USER\Software\Adobe

After that I was able to launch it again without errors 🙂 The key itself was recreated after launch.

M

Maggie33036890i049

Participant

I'm getting this problem too; after downloading the latest version of reader. I have Adobe XI installed - is this causing some sort of conflict? If so, how do I resolve without uninstalling Adobe XI?

JR Boulay

Community Expert

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe

AnandSri

Community Manager

Hello!

Thank you for sharing the steps that worked for you. For future reference, please make sure you have the latest update of the application installed. To check for the latest available updates, please refer to this article: Adobe Acrobat Release Notes

Thanks,

Anand Sri.

J

jorge_8974

Participant

I had the same problem after my laptop updated. I uninstalled Acrobat and reinstalled it and it works fine now.

C

curious_eagle6584Correct answer

Participant

Also running into this issue. It only happened after running the Adobe Uninstaller tool in order to remove Adobe Creative Cloud, and after that installing Adobe Acrobat again. Previous to running the Uninstaller tool there were no issues in launching the program.

However I just found the solution that worked for me and I hope it can be of help to more people:
I completely removed the following key HKEY_CURRENT_USER\Software\Adobe

After that I was able to launch it again without errors 🙂 The key itself was recreated after launch.