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kieranm66281338
kieranm66281338
Participant
June 13, 2019
Answered

Error: Newer version already installed

  • June 13, 2019
  • 1 reply
  • 8846 views

Reader latest version wont install, says higher version installed. No versions installed tried everything in the FAQ other forum groups nothing works!

Contact support, direct back to Forum FED UP!!!

[Subject line renamed for clarity by moderator. Was: "Support USELESS!"]

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi Kieranm,

Getting an error "Newer version already installed" while installing Adobe Reader DC, is an known issue. The error is shown due to a missing update for Universal C Runtime in Windows. You can install the update using one of the following ways given in the help article here: Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows

Thanks,

Akanchha

1 reply

~graffiti
~graffiti
Legend
June 13, 2019

Outside of the forums, there is no support for the free Reader.

Try this:

Remove any traces of Reader with this tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Go here and download the proper version of your OS and install: Adobe - Adobe Acrobat Reader DC Distribution

kieranm66281338
kieranm66281338Author
Participant
June 13, 2019

Tried both, still says a higher version is installed when there is no version installed at all?!

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
August 1, 2019

Hi Kieranm,

Getting an error "Newer version already installed" while installing Adobe Reader DC, is an known issue. The error is shown due to a missing update for Universal C Runtime in Windows. You can install the update using one of the following ways given in the help article here: Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows

Thanks,

Akanchha

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