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karaptian
karaptian
Known Participant
March 20, 2017
Question

Error occurred while sending mail.

  • March 20, 2017
  • 3 replies
  • 20390 views

I’m running Adobe Reader DC v 15.023.20070

Windows 10

Outlook 2013 Pro

When trying to send document via email:

“An error occurred while sending mail.”

A screenshot is attached.

I have updated Adobe and Windows and Office. I have rebooted the computer several times. I have tried running Outlook as administrator. I have disabled all anti span/anti virus software.

This topic has been closed for replies.

3 replies

E
EricACO
Participant
July 27, 2018

same error here.  and no, the resolution of "install FoxIt pdf viewer" is not a solution.  anyone else have any ideas ?

tom arneb16260737
tom arneb16260737
Participant
February 10, 2018

Ok, I found a solution which works for me. Since I work alot with pdf documents, this issue forced me to look for other options.

I removed Adobe Reader and installed Mozilla Foxit Reader instead. It works like a dream.

Never bothered to test Foxit before, but now I had to, and it works flawlessly. Way faster than Adobe Reader, with better tools, and not to mention the add to email function which works like a charm.

Good bye Adobe, I won’t miss you!

A
Adobe Employee
arvindy
Adobe Employee
March 21, 2017

Hi karaptian,

Could you please try the following steps to check if it works-

-Open Adobe Reader DC app

-Open Preferences(use ctrl+k) and select "Security (Enhanced)" from the Categories.

-Un-tick the check-box "Enable Enhanced Security"

-Click OK to save the changes and then close Adobe Reader DC app.

-Open any PDF and try to send mail.

Kindly let us know if it helps.

Regards,

Arvind

tom arneb16260737
tom arneb16260737
Participant
January 17, 2018

I have the exact same problem with my computer. Just installed Outlook 2016 on my Windows 10 computer.

Removed Windows Live Mail as it was about time to let that program go. Now I'm stuck with the error message "An error occurred while sending email" in Adobe Reader CS.

I have uninstalled Office 365 twice, and the same with Acrobat Reader, but the issue persists.

I have cleaned the registry and also tested with the suggestion above. I have the 32-bit version of Outlook 2016.

Several hours of testing different suggested fixes from other forums, but nothing helps.

I also tested with setting the standard windows mail program as standard app, but that also does not solve the issue.

What to do next??

Please help!

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