Skip to main content
M
matthewl32472596
Participant
November 9, 2017
Answered

Error opening document Bad File Handle

  • November 9, 2017
  • 1 reply
  • 5947 views

I have a user running Windows 10, Adobe Reader DC.  When he tries to open a .pdf from a network drive he gets the following error:  "There was an error opening this document.  Bad file handle"  He can move it to his pc locally and open, and we are able to open web documents.   I have tried doing a repair, remove and install, and switching the default app to edge and back again and have been unable to fix.  Any help is appreciated.

    This topic has been closed for replies.
    Correct answer Tariq Dar

    Hi Matthewl,

    Sorry for the delay in response.

    I hope you already have found an answer to your problem by now. If not, you may try to whitelist the network drive path and check if that resolves your problem. Launch Acrobat/Reader, click Edit>Preference>Security(Enhanced)

    Let us know if that helps.

    -Tariq Dar.

    1 reply

    T
    Tariq DarCorrect answer
    Legend
    December 20, 2017

    Hi Matthewl,

    Sorry for the delay in response.

    I hope you already have found an answer to your problem by now. If not, you may try to whitelist the network drive path and check if that resolves your problem. Launch Acrobat/Reader, click Edit>Preference>Security(Enhanced)

    Let us know if that helps.

    -Tariq Dar.

    N
    naveen_1193
    Participant
    November 19, 2024

    i am getting same error but even after adding trusted folder - still same error

    T
    Tariq Dar
    Legend
    November 22, 2024

    Hi @naveen_1193,

     

    Sorry for the troubling experience. 
    Please ensure your copy of the application is updated. To check for any pending updates, launch Acrobat> Help > Check for updates. 

    Let us know how it works. If you are still experiencing the issue, help us with the following information:

    • OS name and version.
    • Acrobat or Reader version.
    • Is it certain files that give you trouble or all the files?
    • What happens when you open a file stored locally on the machine? 
    • If possible please share a video of the workflow that leads to the error.

     

    ~Tariq

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices