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J
Jim_GA
Participant
December 12, 2016
Question

Error: plug-in failure

  • December 12, 2016
  • 1 reply
  • 1438 views

Each time I print from the reader it prints but I get the message "plug-in failure".  Anyone know what is causing this issue?

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    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    December 13, 2016

    Hi Jim.GA,

    Please try "Repair Installation" under Help menu in application.

    Do you get this error only when you print PDF from application?

    Can you share the screenshot of the message you get?

    Regards,

    Meenakshi

    J
    Jim_GAAuthor
    Participant
    December 13, 2016

    Thanks for replying. I checked the help menu but didn’t find “repair installation”. Here is a screen shot of what I am seeing.

    Yes, the only time I see the message is after I’ve selected “Print” the “Plug-in Failure” message comes on screen but the print

    still continues and prints whatever I’ve asked for.

    Thanks

    Jim

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    December 14, 2016

    Hi Jim.GA,

    There is no screenshot attached in the above message. Take help from this link: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot  to attach the screenshot.

    Could you please confirm the dot version of Adobe application you are using. Open application and navigate to Help menu > About Adobe (Application name).

    Are you on Mac or Windows? What is the OS version?

    Regards,

    Meenakshi

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