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djsaucisse
djsaucisse
Participant
January 4, 2015
Answered

error the file acrosup64.dll is not marked for installation

  • January 4, 2015
  • 2 replies
  • 34638 views

I have problems with adobe reader has the facility (79%) of reader he said "the file acrosup64.dll is not marked for installation 'I have a windows 8.1

    Correct answer pwillener

    Try the following

    2 replies

    N
    nathan_2407
    Participant
    January 3, 2025

    This is what worked for me

    1. Make sure Adobe is uninstalled from Control Panel Add Remove Programs
    2. navigate to "C:\Users\%userprofile%\AppData" and delete the Adobe folder from the Local, LocalLow, and Romaing Folders
    3. Restart the computer
    4. Extract the offline installer .exe using something like 7zip
    5. Using the extracted files manually run the AcroRead.msi
    6. Using the extracted files manually run the .msp file to install the update

    If you have a management solution liks SCCM you can create a task sequence to run all of these steps.

    pwillener
    pwillenerCorrect answer
    Legend
    January 5, 2015

    Try the following

    djsaucisse
    djsaucisseAuthor
    Participant
    January 6, 2015

    thank you

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