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irenec32534566
Participant
May 3, 2017
Answered

Error: There is a problem with Adobe Acrobat/Reader.

  • May 3, 2017
  • 1 reply
  • 23630 views

When I click on a link, I'm receiving the following message "There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again 9.9".

I checked, it is not running.

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Hi irenec32534566,

    It seems that you are trying to view PDF on the browser when you get this error message.

    Please check this help document: Error "The Adobe Acrobat/Reader that is running cannot … view PDF …" Adobe Acrobat and Reader.

    If you receive the same message, please try the troubleshooting steps provided in this document.

    If the issue still persists, please share the screenshot of the error message you get.

    Also, let us know the dot version of Adobe application and OS you are working on.

    Regards,

    Meenakshi

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    May 4, 2017

    Hi irenec32534566,

    It seems that you are trying to view PDF on the browser when you get this error message.

    Please check this help document: Error "The Adobe Acrobat/Reader that is running cannot … view PDF …" Adobe Acrobat and Reader.

    If you receive the same message, please try the troubleshooting steps provided in this document.

    If the issue still persists, please share the screenshot of the error message you get.

    Also, let us know the dot version of Adobe application and OS you are working on.

    Regards,

    Meenakshi

    M
    mollys71254433
    Participating Frequently
    September 15, 2017

    I updated from Adobe Reader DC 2017.009.20044 to version 2017.012.20093, now I am unable to open PDF files in IE, no issues on other browsers.  This happens on internal and external sites.  The error message we receive is "There is a problem with Adobe Acrobat/Reader.  If it is running, please exit and try again. (0:104)

    J
    Jazo2536
    Participant
    October 12, 2017

    I have the same issue.

    I have Windows 10 64 bits with Acrobat Reader DC version 2017.012.20093

    Thanks

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