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Pierre69f
Participant
June 16, 2026
Question

Error when I try to open a fil located on the Adobe cloud storage.

  • June 16, 2026
  • 1 reply
  • 6 views

Hello when I try to open many of the PDF files stored on the Adobe cloud, I get on error message.
Even if it is on line or from Adobe Acrobat desktop application.
Screen copy below :
On line :

From Adobe Desktop application.

 

Here is a link to one document with the issue.

https://acrobat.adobe.com/id/urn:aaid:sc:EU:e1ac1f74-7491-41a5-9502-c4fe29bbda6b

Thanks for your time.
Regards

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    June 16, 2026

    Hi Pierre69f,


    Thank you for reaching out, and sorry for the trouble caused.


    If the issue started recently and affects all files saved in the cloud, there might be a temporary issue causing this error. Please try accessing the files after some time.

    If you still experience the issue, please share a small video showing how you try to access the files and what happens. 


    Let us know how it goes.


    Thanks,

    Meenakshi

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