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khanh nguyenn63955370
Participant
February 9, 2017
Answered

error when open the dpf file

  • February 9, 2017
  • 2 replies
  • 529 views

hi Adobe support team

please help me. i have error below

when using Adobe Reader DC to view pdf file, cannot view with error as. but i can read this file by Forxit Reader

and when we open the file PDF with Adobe Pro, cannot not modify file. when i type "a" it will under stand "d"; type "1" under stand "3"

can you help me to fix?

thanks

Nguyen

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    Correct answer khanh nguyenn63955370

    Hi

    Thanks for your support

    We found that we only have problem with the PDF file that have Arial font.

    è We thonking about our computer has conflict on font.

    We try to delete all font on error computer then restart computer, then copy all font from the computer that can view PDF file well --> we solve problem

    Thanks

    Nguyen

    2 replies

    sb116
    Participating Frequently
    February 9, 2017

    Hello

    Assuming, that you are facing this issue with only a particular PDF, this usually happens if either the document is scanned with low DPI or partially OCRed.

    Please refer to the document in the link below for the same :

    Better PDF OCR. ClearScan is smaller, looks better

    Let me know how it goes.

    Thanks,

    Supriya

    khanh nguyenn63955370AuthorCorrect answer
    Participant
    February 10, 2017

    Hi

    Thanks for your support

    We found that we only have problem with the PDF file that have Arial font.

    è We thonking about our computer has conflict on font.

    We try to delete all font on error computer then restart computer, then copy all font from the computer that can view PDF file well --> we solve problem

    Thanks

    Nguyen

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