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Skutz7
Participant
January 24, 2017
Answered

Error when trying to open pdf files in Acrobat Reader

  • January 24, 2017
  • 3 replies
  • 1546 views

I'm a musician that uses the music notation software program Finale to create music.  I have always automatically generated PDF versions of my work from that application and on several random files I keep getting this message when I open the PDF files that I have just created:

The files are missing several things that are always random.  This file should look like this:

But it looks like this when it's opened in Adobe Reader.

Several staves of music are missing, as well as the title etc.  If I print the file, it will print as it's displayed here (which is a big problem as it's incomplete).  This happens at random in a variety of places depending upon the file.  This file hasn't been e-mailed so it hasn't been corrupted.  I'm a Mac user, and if I open the file in the Preview Application, it opens and prints just fine.  I sell printed music via my website.  Clients pay for the music and download PDFs of the parts for printing.  Several of them are not Mac users and this poses significant challenges for them and my business.  Can anyone help me figure out what's going on and a possible workaround for PC users?

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi skutz7,

    Thank you for sharing the file.

    Could you please try opening the pdf file in Preview>click File>Export as PDF>save the file and try to open in Reader and see if that works.

    Thank You,

    Shivam

    3 replies

    S
    Skutz7Author
    Participant
    February 1, 2017

    Thank you for helping me figure out a solution!

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    February 2, 2017

    Glad to know it worked.

    Cheers!

    Adorobat
    Community Manager
    AdorobatCommunity ManagerCorrect answer
    Community Manager
    January 30, 2017

    Hi skutz7,

    Thank you for sharing the file.

    Could you please try opening the pdf file in Preview>click File>Export as PDF>save the file and try to open in Reader and see if that works.

    Thank You,

    Shivam

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    January 24, 2017

    Hi skutz7,

    Could you please try installing update for Reader and see if that helps:

    Launch Reader>click Help>select Check for Updates

    Also, confirm the version of Reader installed on the machine?

    Go to Help menu>select About Adobe Acrobat Reader

    Would it be possible for you to share one of the pdf file with us, i have sent you a private message for the same, please check the inbox.

    Thank You,

    Shivam

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